<aside> ✨

Parents and caregivers need a reliable way to reach us anytime children are in our care. Front desk staff must answer the phone any time the studio is open and students are present.

</aside>

This guide covers:

1. Answering the phone
2. Putting someone on hold
3. Taking a message and returning calls
4. Voicemails

Answer every call live during open hours

Say “Hi! Corner House Studio—this is [Name]. How can I help you?”

During closed hours calls may go to voicemail.

Putting someone on hold

If you’re busy, a quick pickup + hold keeps us reachable and professional.

Answer: “Hi! Corner House Studio—this is [Name]. Can I place you on a quick hold?”

Return to the call as soon as possible.

Take a message and call them back

Set expectation: “I’m helping another family at moment—can I get your name and number and call you right back?”

Write down details

• Parent/caregiver name + student name (if applicable)
• Best callback number
• Reason for calling (one sentence)