The [email protected] inbox is our shared customer service email. Messages arrive here from two sources: the contact form on our website, and replies to notification emails (like booking confirmations or class reminders). The studio manager is the primary owner of this inbox and is responsible for monitoring it daily and responding on behalf of Corner House Studio.

Accessing the Shared Inbox

You'll access [email protected] through Gmail delegation — you don't need a separate login. When access is granted, you'll receive a delegation notification from Google. After that, you can switch to the shared inbox directly from your personal Gmail account by clicking your profile icon in the top right corner and selecting [email protected] from the account switcher.

All messages sent from the shared inbox will show as coming from [email protected], regardless of who sends them.

Which Email Account to Use — and When

We use two different email accounts for different purposes. Knowing which to use keeps our customer communication visible to everyone on the team.

[email protected] — for all customer communication

Use this account any time you're communicating with a customer, including:

• Responding to inbound messages in this inbox
• Following up on a conversation that started in person or over the phone (e.g., a parent asks a question at pickup and you offer to email them the answer — send that follow-up from here, not your personal account)
• Any outbound email that a customer might need to reply to or reference later

The reason: when customer communication lives in a shared inbox, the whole team has visibility. Nothing gets lost in a personal inbox, and anyone can pick up a thread if needed.

Your personal account (e.g., [email protected]) — for everything else

Use your personal account for:

• Internal communication with Jen and other staff
• Creating accounts or signing up for vendor/supplier services
• Purchasing (Blick, S&S, Amazon Business, etc.)
• Any non-customer-facing correspondence