Slack

Slack is our default for all internal updates, questions, and information. It is asynchronous by default: share clear info, respond when you’re working, and keep messages organized.

On-the-clock: reading/responding to Slack is work time.

Start of shift: clock in → check #announcements + any @mentions/DMs
During shift: check slack during natural breaks
End of shift: quick scan before you head out

Off shift: no one is expected to monitor or respond.

Slack Rules

By end of each shift: acknowledge any @mentions/DMs & respond
Use channels & reply in threads to keep channels readable
Use reactions to reduce noise: ✅ done / 👀 seen / ❓ question
Keep kids info out of slack. No full names, medical info, or incident specifics—use initials + “see incident report” if necessary.
For child safety or facility emergencies: call/text, don’t slack

Text & Phone

We text or call when something can’t wait:

Last-minute schedule changes or running late
Emergency coverage: same-day gaps that affect ratio/safety